Warranty & Refunds
🛡️ Warranty & Refunds
At Elevation 4x4, we back the quality of our gear and aim to keep things fair and straightforward. Whether you’re claiming a warranty or returning a product, we’ll do our best to sort it quickly and professionally.
✅ 1-Year Structural Warranty (Included)
All rooftop tents and awnings come with a 1-year structural warranty from the date of purchase.
This covers:
• ✔️ Structural frame or weld failures
• ✔️ Hardware or mounting defects
• ✔️ Manufacturing issues affecting use
What’s not covered:
• ❌ General wear and tear
• ❌ Damage from incorrect installation or misuse
• ❌ Cosmetic scratches, marks, or fading from use
If you think you’ve got a warranty issue, just send us an email with your order number and a few clear photos. We’ll assess it quickly and get back to you.
🛡️ Optional Extended Warranty (+$200)
Want extra peace of mind? Add an Extended Warranty for $200 at checkout to upgrade to 2 years total coverage on your rooftop tent or awning.
That gives you:
• 🔧 Extended coverage on structural and mounting faults
• 📅 2 years total from date of purchase
• 🚐 Peace of mind for the long hauls and remote adventures
If anything goes wrong within the extended period and it’s covered, we’ll sort it — no stress.
🔄 Returns & Refunds
Changed your mind? We accept returns on unused gear within 30 days of purchase.
To be eligible for a return:
• ✔️ Product must be unused and in original packaging
• ✔️ Return shipping is at the buyer’s cost
• ✔️ Freight charges are non-refundable
📝 Return Process:
- Contact us at sales@elevation4x4.com.au
- We’ll provide return instructions
- Once inspected, we’ll refund your order (excluding freight)
Refunds are processed within 3–5 business days after we receive and inspect the return.
❓Questions?
If you’re unsure about a return or warranty issue, just flick us an email at sales@elevation4x4.com.au — we’re always happy to help.