Warranty & Refunds
At Elevation 4x4, we back the quality of our gear and aim to keep things fair and straightforward. Whether you're claiming a warranty or returning a product, we'll do our best to sort it quickly and professionally.
Included with every order
1-Year Structural Warranty
All rooftop tents and awnings come with a 1-year structural warranty from the date of purchase.
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What's Covered ✓ Structural frame or weld failures ✓ Hardware or mounting defects ✓ Manufacturing issues affecting use |
What's Not Covered ✗ General wear and tear ✗ Damage from incorrect installation or misuse ✗ Cosmetic scratches, marks, or fading from use |
Think you've got a warranty issue? Email us with your order number and a few clear photos. We'll assess it quickly and get back to you.
Optional upgrade
Extended Warranty
Want extra peace of mind? Upgrade to 2 years total coverage on your rooftop tent or awning.
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Extend your coverage to 2 years If anything goes wrong within the extended period and it's covered, we'll sort it — no stress. |
| 2 Years Total coverage from date of purchase | Structural Extended coverage on structural & mounting faults | Remote-Ready Peace of mind for the long hauls and remote adventures |
Changed your mind?
Returns & Refunds
We accept returns on unused gear within 30 days of purchase.
Eligibility
✓ Product must be unused and in original packaging
✓ Return shipping is at the buyer's cost
✓ Freight charges are non-refundable
Return Process
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1
Contact us Email sales@elevation4x4.com.au to start your return. |
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Get instructions We'll send you return shipping instructions. |
3
Refund processed Once inspected, we'll refund your order (excluding freight). |
Refunds are processed within 30 business days after we receive and inspect the return.
Still have questions?
If you're unsure about a return or warranty issue, just flick us an email — we're always happy to help.
Email sales@elevation4x4.com.au