Warranty & Refunds
🛡️ Warranty & Refunds
At Elevation 4x4, we back the quality of our gear and aim to keep things fair and straightforward. Whether you're claiming a warranty or returning a product, we’ll do our best to sort it quickly and professionally.
✅ 1-Year Structural Warranty
All rooftop tents and awnings come with a 1-year structural warranty from the date of purchase.
This covers:
- ✔️ Structural frame or weld failures
- ✔️ Hardware or mounting defects
- ✔️ Manufacturing issues affecting use
What’s not covered:
- ❌ General wear and tear
- ❌ Damage from incorrect installation or misuse
- ❌ Cosmetic scratches, marks, or fading from use
If you think you've got a warranty issue, just send us an email with your order number and a few clear photos. We’ll assess it quickly and get back to you.
🔄 Returns & Refunds
Changed your mind? We accept returns on unused gear within 30 days of purchase.
To be eligible for a return:
- ✔️ Product must be unused and in original packaging
- ✔️ Return shipping is at the buyer’s cost
- ✔️ Freight charges are non-refundable
📝 Return Process:
- Contact us at sales@elevation4x4.com.au
- We’ll provide return instructions
- Once inspected, we’ll refund your order (excluding freight)
Refunds are processed within 3–5 business days after we receive and inspect the return.
❓Questions?
If you're unsure about a return or warranty issue, reach out any time via email at sales@elevation4x4.com.au. We're here to help.